RETURN & REFUND & EXCHANGE
We are always trying the best to offer the best quality and fastest shipping. But we understand occasionally, you may need to exchange or return some dress. Our company offers the most reasonable return & refund policy, just hope to support your business and maintain a good cooperation relationship with all of our customers.
1. If there is any quality problems with our dresses, No Reason To Return within 7 days. (Except for promotion dress)
★ Quality problem includes broken-hole, UN-sew, damage segment. ★ Non quality problem includes kink mark, press mark, little threads, wrong size selected.
2. Please check clearly the products in your parcel, if any problem please contact us within 15 days after receipt, the case beyond the report period can not be resolved any more. Please send the exact photos to show what problem is. After our designer confirm, we will go on the return or exchange procedure.
3. Please confirm your parameters of BWH and select size carefully, any extra charge of exchange for size problem is paid by customers. If you want to return the dress not fit, we need to charge 15% restocking fee as well as the return of non-quality problem.
4. Any product should be in original condition before return, or we will not accept the parcel returned.
5. Most of our bandage dresses are mini dress, the length is above knee, and it’s basic design concept to show out lady’s sexy feel. No dress is return or exchange for too short reason.
6. The color is shown differently because of different display and camera, and it’s not possible to make the dress to be completely the same like the advertisement picture as well as Aziz Max. Please take reference to our real photos of most styles.
7. The order is not cancelable after the order was arranged, but if you really need to change, please contact us within 12 hours after the order processed.
8. We don't cover the lost or stolen parcel by post service or by DHL which is authorized by receivor to leave at the front door, please offer a correct shipping address and don’t use PO Box address. Make sure you can accept the post service.
9. Any refund will be issued after the return parcel received in our warehouse or by your sales representative.
10. Any products must be returned in original condition. There will be 50% charge if it comes with perfume, lipstick, damage(return reason is not for damage).